• Troubleshoot and resolve hardware, software, and network issues
• Install, configure, and maintain systems and applications
• Provide onsite and remote IT support to employees
• Ensure IT assets are properly managed and documented

Qualifications:

• At least 1–2 years of IT support experience (BPO experience a plus)
• Strong knowledge of Windows, Office 365, and basic networking
• Excellent problem-solving and communication skills
• Willing to work onsite and in shifting schedules