The IT Side Desk Support is responsible for providing technical assistance and support to end-users within the organization. The role involves troubleshooting hardware, software, network, and system issues, ensuring minimal downtime, and maintaining a high level of customer service. The IT Side Desk Support acts as the first line of contact for employees experiencing IT-related issues and escalates complex problems to higher-level support teams when necessary.

Duties & Responsibilities

A. Technical Support & Troubleshooting

• Provide first-level technical support for hardware, software, and networking issues.
• Diagnose and resolve issues related to operating systems, applications, email, and internet connectivity.
• Assist users with setup, installation, and configuration of IT equipment.
• Perform routine maintenance and updates to ensure systems are secure and up to date.
• Assist in software deployment and system upgrades.
• Manage M365 Active Directory, domain controllers, DNS, DHCP, and group policies.
• Participate in planning and execution of IT-related projects.
• Evaluate and recommend new technologies to improve business efficiency.
• Collaborate with vendors and service providers for procurement and system maintenance.

B. Incident & Request Management

• Log, track, and manage support tickets in the IT helpdesk system.
• Respond to inquiries in a timely manner and follow up until resolution.
• Escalate unresolved issues to second or third-level IT support teams.

C. User Assistance & Training

• Guide users in basic IT practices, system navigation, and proper use of technology resources.
• Provide orientation and support for new employees on IT systems and policies.

D. System & Asset Support

• Assist in maintaining IT inventory (laptops, desktops, printers, peripherals).
• Monitor and support IT resources such as printers, projectors, and communication tools.
• Support system backups, antivirus updates, and security compliance tasks.

Other Details

• Work Schedule: 7:00 AM–4:00 PM, Monday to Friday
• Work Location: Full on-site in Cubao, Quezon City
• Government Mandated Benefits: SSS, PHIC, HDMF, 13th month pay
• Company Given Benefits: HMO, AD&D
• Paid Regular and Special Non-Working Holiday even if unworked
• Reimbursable Pre-Employment Medical Exam (Basic 5, ECG and Drug test)

Application

For interested candidates, please click “APPLY NOW” and be sure to upload your updated CV or resume.