MEXC Japanese Customer Service

MEXC

Urgent

30-50万円[Monthly]

Remote1-3 Yrs ExpBachelorFull-time

Open Country：Japan

Language Requirements：English | Japanese

This remote job is open to candidates in specific countries. Please confirm if you want to continue despite potential location restrictions

Responsible for receiving inquiries from users through online customer service tools and answering users' concerns;
Timely feedback on the problems existing in the process, collect and sort out problems;
Strong business sensitivity, able to grasp essential business concepts after receiving training. Financial knowledge and experience are preferred;
Brainstorm obstacles in user experience, dig out user needs, and promote problem-solving and process optimization;
Able to adapt to shift work. / Able to adapt to long night shift work.

Good logical thinking ability, able to judge the real needs of users;
Proficiency in Japanese and English is a must;
Enthusiastic about customer service, responsible for customer experience, and able to provide comprehensive problem solutions;
Effectively adjust communication methods and styles according to different objects;
Have self-management skills and be able to work independently in a fast-paced environment that is constantly changing.

Working Hours:

Shift-Based Schedule

Holidays and Work Styles:

Two-Day Weekends

Social Insurance:

No Insurance

Period of Contract:

Non-fixed

Passive Smoking Measures:

Not Allow Smoking

English LanguageCustomer ServiceTeam PlayerProblem SolvingCustomer OrientedCryptoJapanese