The Director of Technical Delivery is a visionary leader responsible for overseeing the successful execution of e-commerce and custom software development projects and ensuring alignment with organizational goals. This role requires a dynamic individual with a strong ability to galvanize teams and inspire action while maintaining a strategic perspective to identify opportunities for innovation and improvement. The ideal candidate can motivate teams effectively and ask critical questions that drive progress and innovation.

• Lead Technical Project Delivery
• Oversee end-to-end execution of e-commerce and custom software projects.
• Ensure projects are delivered on time, within scope, and within budget.
• Maintain alignment with client goals, technical standards, and organizational strategy.

• Drive Cross-Functional Team Leadership
• Galvanize cross-functional teams (design, development, QA) to achieve delivery excellence.
• Foster a culture of accountability, innovation, and continuous improvement.
• Facilitate collaboration and remove roadblocks across teams.

• Own Delivery Process Optimization
• Continuously refine and improve delivery frameworks and best practices.
• Implement agile, lean, or hybrid methodologies as appropriate.
• Drive adoption of tools, templates, and workflows to streamline project execution.

• Lead Risk Management & Problem Solving
• Proactively identify delivery risks and design mitigation plans.
• Address technical and operational challenges quickly and effectively.
• Build a culture of proactive problem-solving and resilience.

• Drive Performance Management & Client Alignment
• Monitor and track delivery KPIs for quality, speed, and client satisfaction.
• Translate project data into actionable insights for leadership and teams.
• Ensure clients remain informed, aligned, and engaged throughout delivery.

• Champion C.A.R. (Clarity, Autonomy, Results)
• Ensure each delivery team and project lead has clear missions, roles, and expectations.
• Promote autonomy by empowering teams to solve problems and innovate.
• Drive results by holding teams accountable to delivery outcomes, not just tasks.

• Proven experience in a leadership role within technical delivery, project management, or a related field.
• Exceptional ability to galvanize teams and inspire action.
• Strong strategic thinking and problem-solving skills, with a focus on asking critical questions to drive innovation.
• Excellent communication and interpersonal skills.
• Demonstrated ability to manage multiple projects and priorities in a fast-paced environment.
• Familiarity with agile methodologies and other project management frameworks.

Expectations:

• Act as a catalyst for team motivation and alignment, ensuring all members are engaged and focused on achieving project goals.
• Continuously seek opportunities for improvement and innovation.
• Build and maintain strong relationships with stakeholders, ensuring clear communication and alignment.
• Deliver high-quality results that meet or exceed organizational expectations.
• Uphold the organization's values and commitment to excellence in all aspects of technical delivery.

Benefits:

• Maternity and Paternity Leaves
• Health and Dental Assistance
• Birthday Incentive
• Work Anniversary Incentive
• Paid Time Off
• Government Benefits
• Internet Allowance
• 13th-Month Pay