• We are seeking a detail-oriented and technically skilled Helpdesk Analyst to provide first-line support to end-users and ensure the integrity and reliability of our data backup systems. This role combines traditional helpdesk responsibilities with proactive monitoring and management of backup operations.

Helpdesk Support:

• Provide first-level technical support via phone, email, or ticketing system.
• Troubleshoot hardware, software, and network issues.
• Escalate unresolved issues to appropriate teams.
• Document incidents, solutions, and procedures in the knowledge base.
• Manage relationships with third-party vendors and suppliers.

Backup Monitoring:

• Monitor daily backup jobs and ensure successful completion.
• Investigate and resolve backup failures or anomalies.
• Perform routine backup restores to verify data integrity.
• Maintain backup logs and generate reports for audits and compliance.
• Collaborate with infrastructure teams to optimize backup strategies.

Technical Skills:

• Familiarity with backup software (e.g., Veeam, Backblaze).
• Knowledge of Windows and/or Linux operating systems.
• Experience with ticketing systems (e.g., SyncroMSP).
• Basic networking and troubleshooting skills.

Soft Skills:

• Strong communication and interpersonal skills.
• Analytical thinking and problem-solving ability.
• Attention to detail and commitment to data integrity.
• Ability to work independently and in a team environment

Qualifications:

• Minimum 3 years of experience in Information Technology
• Experience with backup software such as Veeam or Backblaze
• Knowledge of Windows and/or Linux operating systems
• Experience with ticketing systems like SyncroMSP
• Basic networking and troubleshooting skills
• 5-8 years of experience in Information Technology
• Must be located in the Philippines