Fayyaz Travels is a dynamic and rapidly growing travel company based in the vibrant city of Singapore.

Our commitment to providing flexible and affordable travel services has made us a trusted name in the industry.

We specialize in outbound and inbound tours, business travel, ticket bookings, hotel reservations, and creating unforgettable travel experiences for our clients.

Location: Remote

The Quality Assurance Officer will oversee and optimize the quality of services provided by our travel consultants. This role’s primary task is to ensure that the services provided by travel consultants consistently meet and exceed quality standards. Through meticulous auditing and feedback, you will play a crucial role in maintaining the company's reputation for excellence in travel services

Key Responsibilities:

• Conduct regular and thorough audits of all travel consultants' work by evaluating various aspects such as booking processes, customer interactions, documentation, and service quality.
• Identify discrepancies, errors, or areas for improvement through detailed analysis.
• Provide timely and constructive feedback to consultants based on audit findings.
• Ensure strict adherence to company policies, procedures, and industry regulations.
• Prepare comprehensive reports and does weekly reporting of summarized audit findings, trends, and performance metrics.
• Analyze data to identify root causes of quality issues and recommend corrective actions.
• Present insights and recommendations to management for strategic decision-making.

Qualifications:

• Bachelor's degree in Business Administration, Hospitality Management, or related field.
• Proven experience in quality assurance, preferably within the travel industry.
• Experience in BPO, particularly in conducting call audits, is highly advantageous.
• Excellent analytical skills with attention to detail.
• Strong communication and interpersonal skills.
• Ability to provide constructive feedback and coach individuals toward improvement.
• Proficient in English language.
• Thorough understanding of travel industry regulations, trends, and best practices.

What We Offer:

• A dynamic and supportive work environment with opportunities for professional growth and development.
• Competitive salary and benefits package.
• The chance to work with a team of passionate travel enthusiasts.
• Flexible working arrangements.

Fayyaz Travels is an equal opportunity employer and values diversity. All employment is decided based on qualifications, merit, and business need.

Job Type: Full-time

Education: Bachelor's (Required)

Experience: Customer service: 3 years (Required); Call Audit: 3 years (Required)

Language: English (Required)

Job Type: Full-time

Benefits:

• Work from home