We're Hiring: Support Specialist Tier 1 I US Shift (People Matter)!

We are currently on the lookout for a Support Specialist Tier 1 I US Shift (People Matter) to join our team at Cloudstaff, the #1 workplace everywhere!

Role: Support Specialist Tier 1 I US Shift (People Matter)

Work Arrangement: Work from Office

Location: Philippines - Makati

Schedule: Night shift

• This is work in the office role based in Makati requiring 24/7 operations, candidates should be amenable to working shifting hours.
• Join our Customer Support team and be a part of the excellent support system that we provide for our users. We take pride in delivering outstanding service to both external and internal customers and exemplifying teamwork on a daily basis. You will be working side-by-side with other technicians and will provide technical assistance and training to our customers.   

Key Responsibilities:

This position requires handling a full range of tasks, so multitasking is a necessity. With our mission to provide an unparalleled customer experience, we offer support seven days a week and require weekend availability from our team members. 

• To provide software support for US Customers 
• To have a great knowledge of our products; to be able to distinguish between user or system related issues 
• To handle or re-assign queries as appropriate 
• To regularly update the customer on their case 
• To achieve Service Level Agreements at all times 
• Primary responder to incoming calls, creating an excellent first impression by being helpful and providing a speedy resolution 
• To be customer services focused 
• To build strong working relationships 

Qualification and requirements (Non-negotiable):

• Experience with Zendesk and Microsoft Office 
• Must possess excellent verbal and written communication skills  
• Must possess a strong team attitude while being dependable and flexible  
• Must be amenable to working shifting hours, 24/7 operations

Perks & Benefits (Work From Office/Hybrid):

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment  
• Flexible leave credits which may be used for vacation, emergency and sick leaves  
• Superb and exciting Mid-Year Parties – with items to give away and cash prizes!  
• Endless opportunities for career advancement  
• Exclusive ATM inside the office for employee's convenience  
• Annual Performance Review with Salary Increase  
• We set you up for success with a company-provided PC/Laptop and fiber internet connection  
• Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays!  
• Top notch workplace with first class VIP lounge and game rooms  
• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance  
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues  
• International career growth and connections  
• Unlimited cash incentives for hired referrals  
• Mental Wellness Employee Assistance program through Lifeworks  
• In-house psychiatrist available to support employees' well-being  
• Become part of the Employee Share Units program  
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.