• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products and services to enhance customer satisfaction.
• Identify and escalate customer issues to appropriate departments for resolution.
• Maintain and update customer records in the database while ensuring data accuracy.
• Collaborate with team members to improve service delivery and customer experience.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 1-3 years of customer service experience
• Skills and Competencies: Excellent communication skills in English
• Qualities and Traits: Strong problem-solving abilities and a customer-oriented attitude
• Responsibilities and Duties: Ability to handle multiple tasks and prioritize effectively
• Working Conditions: May involve working in shifts, including evenings and weekends