1. Handle mileage plus reservations and queries
2. Able to make a service recovery in the event the agent understands that he has made a mistake or an error or get the same done through his supervisor
3. Ensure accurate documentation of customer profiles/reservations
4. Handle customer complaints and provide first time resolution
5. Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems
6. Keep all company information which includes customer information confidential and secured

Join and enjoy the following benefits:

• Allowances
• Night Differentials
• HMO
• Leave credits
• Easy accounts
• Competitive salary
• Healthy working environment
• Free coffee
• Free water
• Accessible work locations (within the locations stated above)
• State of the art facilities (gym, karaoke, pantry)
• Career growth
• Amazing opportunities
• Fun activities

• At least HS/SHS graduate with/without BPO experience
• Excellent communications skills
• Willing to work on-site
• Amendable to any given schedule
• A team player
• Can work ASAP