Bilingual Back Office Specialist (Mandarin) for Awesome CX by Transcom - Davao

Awesome CX by Transcom is looking for talented individuals like you to join our awesome team! Be a Bilingual Back Office Specialist (Mandarin) for our Awesome CX by Transcom Davao site. This role will focus on driving customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

Join our Awesome CX by Transcom Family as a Bilingual Back Office Specialist (Mandarin)

• A strong background in e-commerce logistics, particularly with Cross-Border E-commerce (CBEC) experience
• Proficient with OMS/ERP systems, as well as strong data and administrative skills, are essential
• Open and receptive to constructive feedback from Team Leaders, TQM, and other Back Office Specialists
• Understand, meet, and exceed targets set by your TL for different clients/projects
• Adhere to all scheduled breaks and lunches (i.e. meet established schedule adherence/compliance minimums)
• Propose ideas for continuous improvement

To be successful in this role you must...

● Have a Chinese Mandarin Language Advance Level- written and oral communications skills

● Have an English Language Proficiency- written and oral communications skills

● Have a Back-office work (data reconciliation, reporting during their systems migration)

● Possess a positive attitude.

● Have very good interpersonal skills (both written and oral)

● Take ownership for quality, competence, and commitment.

● Enjoy/thrive on autonomy within the franchise framework and be results focused.

● Be highly motivated and prepared to work hard.

● Have high personal energy and enjoy a lively environment.

● Be highly flexible and welcome change/improvements.