Technical Support Representative
Crescendo Staffing and Business Consulting Inc.
職位描述
福利待遇
員工表彰與獎勵
佣金, 績效獎金, 獎勵機制
法定福利
13薪, 員工貸款, Pag-Ibig 基金, 帶薪假, 菲爾健康, SSS/GSIS
健康保險
健康保險, 健康維護組織
職業發展
工作培訓
休假和請假
病假, 休假
簡介
- Respond to inbound technical support inquiries via phone, chat, or email.
- Diagnose and troubleshoot hardware, software, network, or device-related issues.
- Provide clear instructions and guidance to help customers resolve technical problems.
- Escalate complex issues to higher-level support or engineering teams when necessary.
- Document all customer interactions, issues, and resolutions accurately in the system.
- Follow up with customers to ensure issues are fully resolved and satisfaction is achieved.
- Stay up to date on product updates, features, and common technical issues.
- Meet performance metrics such as resolution time, customer satisfaction, and call handling.
職位要求
- Minimum 24 Mos. BPO/ Call Center Experience in International Voice Accounts
- With Minimum 6 mos BPO Tech Experience in Voice Account
- HS/SHS grads
- Must have a Laptop or Desktop for Virtual process
Mark Christian de Guzman
HR OfficerCrescendo Staffing and Business Consulting Inc.
今天回覆 0 次
工作地址
Bridgetowne Destination Estate. Eulogio Rodriguez Jr. Ave, Quezon City, Metro Manila, Philippines
發布於 27 June 2025
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