• He/she drives and manages the relationship with the business and ITG, ensures the end-to-end delivery of IT business needs from project ideation to implementation, and works with the business units and provides significant inputs to the definition and maintenance of the client’s overall IT strategy covering projects and business-as-usual (BAU) system enhancement requests.

Job Description:

• Align IT plans of business units with the business units’ goals and strategies. 

• Conduct regular client touchpoints to provide status of priority projects and BAU requests.

• Overall accountable for the ideation activities and initiation activities for enhancements and subscriptions.

• Review and coordinate with appropriate business units for the relevant costs and budget associated to their projects.

• Works with the business and ITG in defining priority levels for the clients’ system requests; negotiates with clients on issues related to resource contention and delivery dates. 

• Handles the assessment and evaluation of BAU system enhancements requested by business units.

• Participates in the preparation of the business case and high-level requirements documents, in support of firming up technology solutions for clients’ specific needs.

• Establish collaboration and teamwork with business units, key personnel and stakeholders.

• Graduate of any bachelor’s degree in Computer Science or Information Technology, or related technical field of expertise.
• Must have minimum of 3 years solid experience as Account Manager with a focus on IT projects and business-as-usual system enhancements. (Non-negotiable)
• Minimum of 3 years in a client-facing role, demonstrating success in managing relationships and delivering IT solutions. (Non-negotiable)
• Excellent communication skills to convey complex technical information to non-technical stakeholders. (Non-negotiable)
• Must have experience in Project Management. (Non-negotiable)
• Must have an experience with IT project delivery (was able to successfully deliver a project as a delivery manager or as a project manager (Non-negotiable)
• Must have experience with various project delivery frameworks - waterfall and agile. (Non-negotiable)
• Must have experience with Contract Management (such as SOW, MA, MITA, etc.) (Non-negotiable)
• Must have experience in presenting to various level of stakeholders. (Non-negotiable)