Team Lead Service Desk Support L1

Unison Solutions Delivery, Inc.

998-1.3Kر.س[月薪]
现场办公 - 帕西格1-3年经验本科全职
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职位描述

福利待遇

  • 法定福利

    13薪, 员工贷款, Pag-Ibig 基金, 带薪假, 菲尔健康, SSS/GSIS

  • 健康保险

    人寿保险

职位描述

  • Acknowledge support tickets and responds to user requests via calls or email or other means of communication.
  • Follow-up on support tickets to ensure that the problem has been resolved.
  • Test the systems or applications if properly resolved to ensure that it is working properly before resolve the incident request.
  • Assists VIP's and update knowledge-based system.
  • Creation and reporting of report.
  • Team scheduling and shift planning and plan, assign and track the daily/ weekly/ monthly tasks.
  • Performance monitoring and feedback.
  • SPOC between the team and the client.

职位要求

  • Graduate in Bachelor Science Information Technology.
  • Fresh graduates are welcome to apply.
  • With at least 1 year Technical Support experience is a plus.
  • Advanced troubleshooting skills with regards to hardware and software.
  • With communication and problem solving skill.
  • Good in interpersonal relation to client.
  • Responsible to assign task.
  • Service oriented with can-do attitude.
  • Willing to do the task in overtime.
  • Shifting schedule
  • Applicants must be willing to work in Bagong Ilog, Pasig City.


计算机知识质量审核沟通技巧硬件技术技能
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Unison Solutions Delivery, Inc.

Recruitment AssistantUnison Solutions Delivery, Inc.

三天内活跃

工作地址

13 Banner. 13 Banner, Pasig, 1600 Metro Manila, Philippines

发布于 18 June 2025

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Unison Solutions Delivery, Inc.

101-500人

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