• Company Profile: One of the Biggest Contact Centers that partnered with one of the famous Cybersecurity firms that has provided services for more than 20 years. 

Position: Mandarin Client Relations Specialist

Industry: Biggest Contact Center

Location: BGC, Taguig City

Schedule: Dayshift Schedule but must be flexible

Salary: Php 120,000

Set-up: Work On-site for 6 months | After the training period it will HYBRID

BENEFITS :

• Government Mandated Benefits
• HMO
• Sick leave and Vacation Leave
• 13th Month Pay
• Other Exciting Allowances
• Can provide a working visa

Responsibilities of Job Application:

• Mandarin Client Relations Specialist will serve as the primary point of contact for channel partners, providing support in addressing their inquiries and resolving issues promptly.
• Conduct regular audits to identify competency gaps and propose improvements.
• Monitor channel partner performance and provide feedback to drive continuous improvement.
• Collaborate with internal teams to ensure partners have the resources they need.
• Collaborate with internal teams to identify training programs to enhance partner capabilities.
• Support the execution of channel marketing activities, including trade shows, online campaigns, and events.
• Maintain detailed records of partner interactions and support activities.
• Assist in the creation and maintenance of partner enablement materials.

• Open to Filipino & Fil-Chi who can speak, read, and write in Mandarin and English
• Open to Foreign Nationals
• Open to Undergraduates and Bachelor's Degree in Business, Marketing, or a related field
• Having 2 to 3 years in a support or customer service role (B2B environment)
• Proficiency in CRM software and Microsoft Office Suite.
• Excellent problem-solving skills and attention to detail.
• Knowledge of industry trends in cybersecurity