Manage administration of billing activities for an assigned group of accounts to improve customer experience, provide sales support and AR resolution and ensure billing accuracy and completeness. CBM I position supports primarily Priority level II & III contracts.

Main Activities of the role

• Engage with Delivery VP’s on critical customer requirements and escalations
• Participate in client meetings/discussions on billing related activities
• Key client liaison Interface for Billing to Cash
• Manage collection and accuracy of invoice presentment requirements including:

o IPSOW consultation

o Presentment set up and maintenance – IM, eBap, EIPP, PO and special references

o Address Special Handle processing and requirements

• Consult on post invoice questions/confirmations to confirm requirements have been met
• Interface with Operation to enhance processes to prevent recurring defects
• Collections interface to facilitate invoice payment within terms to reduce impacts of

o Cash aging

o Stop Service

o DSO

• Interface with Inquiry team on issue resolution
• Adherence to key/compliant guidelines and performance measures

PRIMARY FUNCTIONS

• Supports new business billing set up and implementation
• Consults with internal Sales and Delivery management groups (CM’s, SOM’s, SDM’s and Delivery VP’s) to advise on solutions to address customer billing requirements
• Engages with external client management groups to understand and document billing requirements
• Supports existing business and retention efforts as key client liaison Interface for Billing to Cash management groups; 50% of time spent interacting with internal customer meetings.
• Ability to project problems with development and execution of appropriate countermeasures for swift problem resolution
• Manage collection and accuracy of pre invoice presentment requirements including:
• IPSOW consultation
• Presentment set up and maintenance – IM, eBap, EIPP, PO and special references
• Special Handle processing and requirements
• Consults with Customer or internal partners on post invoice questions/confirmations to ensure that established billing requirements have been met (1st invoice reviews)
• Interface with Operation to enhance processes to prevent recurring defects
• Interface for Collections and other business partners to facilitate invoice payment within terms to reduce impacts of
• Cash Aging
• DSO

Adherence to key/compliant guidelines and performance measures

• Has billing experience for minimum 1 yr
• Fluent in English, both written and verbal 90% or above  
• Strong organizational,  time management and follow up skills 
• Ability to interpret contractual T’s & C’s 
• Proficiency with Microsoft Office to include Word, Outlook, Excel, and OneNote 
• Minimum Excellent customer service, interpersonal and communications skills 
• Minimum Ability to handle multiple priorities/tasks in a fast paced work environment 
• Individual contributor role with ability to utilize solid judgement and independent thinking