*Customer Service Voice International Account*

A Customer Service Representative for an International Account provides voice support to customers globally, addressing their inquiries, concerns, and issues via phone calls. Key responsibilities include:

- Responding to customer calls, resolving issues, and providing product/service information

- Handling customer complaints, escalations, and complex issues

- Meeting customer satisfaction and quality targets

- Documenting customer interactions accurately

- Collaborating with internal teams to resolve issues

*Required Skills:*

- Excellent verbal communication and accent neutralization skills

- Strong problem-solving and critical thinking abilities

- Ability to work in a fast-paced, dynamic environment

- Proficiency in CRM software and basic computer skills

- Empathy, patience, and a customer-centric approach

- Adaptability to diverse cultural backgrounds and customer expectations

*International Account specifics may include:*

- Working non-traditional hours (night shifts, weekends)

- Handling calls from diverse geographical regions

- Understanding international products/services and regulations

This role demands strong communication skills, technical knowledge, and adaptability to provide top-notch customer service to global clients.