• Handle incoming calls and assist customers with inquiries.
• Provide excellent customer service to ensure customer satisfaction.
• Resolve customer complaints and issues in a timely manner.
• Document calls and maintain records of customer interactions.
• Work collaboratively with team members to improve processes and service delivery.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Proficient in English language
• Skills and Competencies: Strong customer service skills
• Skills and Competencies: Excellent problem-solving abilities
• Qualities and Traits: Strong interpersonal and people skills
• Skills and Competencies: Familiarity with call center operations