• Handle inbound and outbound customer calls with professionalism and courtesy.
• Assist customers with inquiries, providing solutions in a timely manner.
• Document and track customer interactions and issues in the system.
• Work with team members to improve service delivery and customer satisfaction.
• Adhere to company policies and procedures while maintaining call quality standards.

Requirements

• Educational Qualifications: Bachelor’s degree in any field preferred.
• Experience Level: Junior: 0–2 years.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Skills and Competencies: Basic computer proficiency and ability to learn new software.
• Qualities and Traits: Customer-oriented and patient personality.
• Working Conditions: Ability to work flexible hours, including evenings and weekends.