Technical Support Representative

Crescendo Staffing and Business Consulting Inc.

1.7-2Kر.س[月薪]
现场办公 - 奎松市1-3年经验高中全职
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职位描述

福利待遇

  • 员工表彰与奖励

    提成, 业绩加成, 奖励机制

  • 法定福利

    13薪, 员工贷款, Pag-Ibig 基金, 带薪假, 菲尔健康, SSS/GSIS

  • 健康保险

    健康保险, 健康维护组织

  • 职业发展

    工作培训

  • 休假和请假

    病假, 休假

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职位描述

  • Respond to inbound technical support inquiries via phone, chat, or email.
  • Diagnose and troubleshoot hardware, software, network, or device-related issues.
  • Provide clear instructions and guidance to help customers resolve technical problems.
  • Escalate complex issues to higher-level support or engineering teams when necessary.
  • Document all customer interactions, issues, and resolutions accurately in the system.
  • Follow up with customers to ensure issues are fully resolved and satisfaction is achieved.
  • Stay up to date on product updates, features, and common technical issues.
  • Meet performance metrics such as resolution time, customer satisfaction, and call handling.


职位要求

  • Minimum 24 Mos. BPO/ Call Center Experience in International Voice Accounts 
  • With Minimum 6 mos BPO Tech Experience in Voice Account
  • HS/SHS grads
  • Must have a Laptop or Desktop for Virtual process
Techincal SupportTech AccountBasic Troubleshooting
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Mark Christian de Guzman

HR OfficerCrescendo Staffing and Business Consulting Inc.

今日回复 0 次

工作地址

Bridgetowne Destination Estate. Eulogio Rodriguez Jr. Ave, Quezon City, Metro Manila, Philippines

发布于 27 June 2025

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Crescendo Staffing and Business Consulting Inc.

未融资

101-500人

招聘公司

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