• Operational Support: Assist the Branch Head in managing daily operations, including opening and closing procedures, ensuring smooth workflow, and addressing operational issues. 
• Customer Service: Directly interact with customers, address their inquiries and concerns, and ensure a positive customer experience. 
• Staff Supervision: Supervise and train branch staff, monitor their performance, and provide guidance and support to ensure effective teamwork. 
• Goal Achievement: Assist in setting and achieving branch goals, including sales targets, customer satisfaction metrics, and operational efficiency. 
• Compliance: Ensure compliance with company policies, procedures, and regulatory requirements. 
• Branch Head's Absence: Temporarily take on the role of Branch Head in their absence, including making decisions, managing staff, and overseeing operations. 

Required Skills:

• Leadership: Ability to motivate and guide staff, delegate tasks effectively, and resolve conflicts. 
• Customer Service: Excellent communication and interpersonal skills to interact with customers and address their needs. 
• Problem-solving: Ability to identify and resolve operational issues and customer concerns. 
• Organizational Skills: Ability to manage multiple tasks and responsibilities effectively. 
• Adaptability: Ability to adapt to changing situations and priorities. 
• Knowledge of relevant industry regulations and best practices.