Japanese Bilingual Customer Success Manager | Cyber Security Solutions | Taguig

Sutherland Philippines

8.6-9.3Kر.س[شهريًا]
في الموقع - تاجويج1-3 سنوات خبرةبكالوريوسدوام كامل
مشاركة

وصف الوظيفة

الوصف

  • Encourage customers to utilize new features that will help them drive their business forward
  • Provide insight and relay customer feedback with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering
  • Evaluate churn and downsell risk for each customer and proactively address dissatisfaction or feature gaps to drive retention throughout the customer life cycle
  • Develop plans that ensure that customers are successfully adopting our platform that align to their business needs
  • Conduct regular cadences, quarterly and annual customer success reviews to ensure customers get the most value out of their investments
  • Develop customer relationships, by building trust and ensuring the customer’s needs are met
  • Align customers with the enablement resources to drive adoption


المتطلبات

  • At least 1 year direct and verifiable enterprise-level customer success, consulting or account management experience for a SaaS company (preferably in a B2B setting, but not required)
  • Experience leading meetings and regular cadences, quarterly and annual customer success reviews with customers
  • Bachelor's Degree or equivalent experience in Customer Success, Consulting, or Account Management
  • Excellent verbal and written communication skills in Japanese/Nihongo (Preferably N2/N1/Native speaker)
  • Ensures customer satisfaction by addressing technical demands and acting as a sales liaison of the program
  • Can facilitate the adoption of the solution, driving awareness, education and utilization by serving as the POC within the customer set
  • Strong skills in strategic planning and project management with the ability to adapt conversations for technical and non-technical audiences
اللغة الإنجليزيةاللغة اليابانيةإدارة الحساباتB2B EnterpriseSaaSCustomer SuccessN1/N2 CertifiedJapanese Native Speakerحل المشكلاتمهارات فنية
Preview

Irene Nuguid

LeadSutherland Philippines

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موقع العمل

12F, Sutherland Manila Taguig. 12F PhilPlans Corporate Center 1012 North, Triangle Dr, Taguig, 1634 Metro Manila, Philippines

نشر بتاريخ 21 May 2025

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Sutherland Philippines

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