Snow Architect

Bravissimo Resourcing Inc.

11.4-12.7Kر.س[月給]
オンサイト - マカティ5年以上10年未満の経験大卒契約社員
共有

職務内容

福利厚生

  • 福利厚生

    クリスマスボーナス, 住宅ローン基金, 有給休暇

  • 保険健康とウェルネス

    歯科保険, HMO

  • 休暇

    病気休暇, バケーション休暇

Job Title: Snow Architect (Hybrid)

Bravissimo Resourcing Inc. | Full-time | Makati City


Focus on supporting, configuring, and enhancing ServiceNow's ITSM capabilities and analyze data to identify areas for improvement, and collaborating with stakeholders to ensure effective data-driven decision-making.

  • Knowledge of the ServiceNow platform, focusing on ITSM modules (Incident Management, Problem Management, Change Management, Request Management, Knowledge Management)
  • Design, develop, and improve ITSM processes (e.g., incident, problem, change, request management).
  • Configure and customize ServiceNow to align with business needs, including creating and modifying workflows, business rules, scripts, UI policies, client scripts, notifications, and data policies.
  • Track and analyze key performance indicators (KPIs) and metrics related to service delivery.
  • Interpret data sets, identify trends, and translate findings into actionable recommendations for service improvements.
  • Work with various IT teams and stakeholders to ensure alignment on service delivery goals and performance targets.
  • Maintain documentation related to ITSM processes, performance metrics, and reporting procedures. 

 

Technical & Functional Skills

  • ITSM, CSM, ITOM, Domain Separation
  • JavaScript, Integration, Shared Services
  • Agile/Scrum methodologies
  • KPI reporting and dashboarding


Work Setup: Hybrid (2-3 days onsite)

Work schedule: Monday - Friday, Dayshift (9:00 AM - 6:00 PM)

Location: Makati City

ServiceNowJavaScriptAgile/Scrum Methodologies
Preview

Mary Sol Villamonte

HR Officer Bravissimo Resourcing Inc.

3日以内にオンライン

勤務地

Makati City. Makati City, Metro Manila, Philippines

掲載日 01 December 2025

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