Metacom Business Process Outsourcing Solution Inc. Customer Service Supervisor

Customer Service Supervisor

Metacom Business Process Outsourcing Solution Inc.

Urgente

2.9-4.2Kر.س[Mensual]

En el sitio - TaguigExp de 3-5 YrsBaceleroTiempo completo

Descripción del trabajo

Beneficios

Reconocimiento y Recompensas de Empleados
Bono de rendimiento, Evaluación Anual, Empleado del Premio Mes, Programa de Reconocimiento de Empleados, Incentivos
Beneficios Mandados del Gobierno
Pago del mes 13, Fondo Pag-Ibig, Vacaciones pagadas, Salud, SSS/GSIS
Seguro de salud y bienestar
Seguro de muerte accidental y destrucción, Seguro de salud, Seguro de vida, HMO
Desarrollo profesional
Entrenamiento de Job, Programa de mentoría, Desarrollo profesional
Tiempo de apagado y abandono
Abandonar maternidad y paternidad, Salir por enfermedad, Salida por vacío

Oversee daily operations of the customer service team.
Ensure high standards of customer service are maintained.
Train and mentor team members to enhance performance.
Resolve escalated customer issues effectively.
Analyze feedback and implement improvements.
Generate reports to inform management decisions.
Collaborate with other departments to enhance service delivery.

Educational Qualifications: Bachelor’s degree in any field.
Experience Level: 4 years of experience in the BPO industry, 2 years of it in a leadership role.
Skills and Competencies:
Proficient in English Language
Strong customer service skills
Effective scheduling abilities
Exceptional organizational skills
Strong interpersonal and people skills
Solid account management capabilities
Strong work ethic and team player mentality
Working Conditions: Fast-paced environment, primarily office-based, with potential for remote work.
Qualities and Traits: Strong leadership abilities, excellent problem-solving skills, and a focus on customer satisfaction.

Idioma InglésServicio al clienteProgramaciónJugador de equipoGestión de cuentasÉtica de trabajo fuerteHabilidades organizativasHabilidades de PersonasHabilidades InterpersonalesCentro de llamadas

Preview

KJ Coronel, CLSSYB

Talent Acquisition ManagerMetacom Business Process Outsourcing Solution Inc.

Activo en tres días

Ubicación laboral

Compass Offices - BGC Corporate Center - Serviced Office Bonifacio Global City. 24/F, BGC CORPORATE CENTER, 30TH STREET, CORNER 11th Ave, Manila, 1013 Metro Manila, Philippines