The Customer Service Representative (CSR) is responsible for delivering a seamless, professional, and patient-centered virtual healthcare experience by facilitating all stages of a virtual visit—from pre-visit preparations to post-visit support. This role ensures accurate insurance verification, efficient payment processing, and effective scheduling through the client’s systems.

Non-Negotiable Requirement:

• At least 2 years of experience in healthcare customer service, preferably in a BPO setting.
• At least 1 year experience in using EPIC Tool for Patient Scheduling
• With experience in patient registration
• Advanced English communication skills