• Act as a primary point of contact for patients, addressing inquiries and managing care coordination.
• Schedule patient appointments, ensuring optimal time management and customer satisfaction.
• Assist in the maintenance of patient records and ensure confidentiality is upheld.
• Collaborate with medical staff to streamline patient care processes and enhance service delivery.
• Provide excellent customer service by listening to patient concerns and resolving issues effectively.

Requirements

• Educational Qualifications: High School Diploma or equivalent experience
• Experience Level: At least 1 year of experience in a customer service or healthcare role
• Skills and Competencies: Proficiency in English language, strong customer service skills, and scheduling abilities
• Qualities and Traits: Compassionate, detail-oriented, and capable of working under pressure
• Responsibilities and Duties: Ability to multi-task and work efficiently in a fast-paced environment
• Working Conditions: May require extended hours and occasional evenings or weekends