Job Qualification:

• Experience: At least 1 year
• Strong communication skills
• Problem-solving & critical thinking
• Customer service mindset
• Time management & multitasking
• Calm under pressure (fast-paced environment)
• Technical proficiency
• Teamwork & collaboration

Responsibilities:

• Handle customer inquiries via phone, email, and live chat.
• Resolve customer issues in a timely and efficient manner.
• Provide accurate information about products and services.
• Maintain a high level of professionalism and empathy.
• Document customer interactions and resolutions.
• Follow up with customers to ensure satisfaction.
• Collaborate with other departments to resolve complex issues.
• Identify and escalate priority issues as needed.
• Contribute to the development of customer service policies.
• Participate in training and development programs.
• Monitor and report on customer service metrics.
• Assist in the creation of customer service training materials.
• Stay up-to-date with product knowledge and company updates.
• Handle customer complaints and provide appropriate solutions.
• Maintain a positive and professional demeanor at all times.
• Assist in the onboarding of new customer service team members.
• Provide feedback to management on customer service improvements.
• Ensure compliance with company policies and procedures.
• Participate in team meetings and contribute to team goals.
• Achieve individual and team performance targets..