• Provide exemplary customer service to ride-sharing users via phone, email, and chat.
• Assist customers in resolving issues related to their ride-sharing experience.
• Profile and recommend solutions based on customer needs and feedback.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service processes and customer satisfaction.

Requirements

• Educational Qualifications: High School Diploma or equivalent preferred.
• Experience Level: 0–2 years of customer service experience.
• Skills and Competencies: Proficient in English language communication.
• Skills and Competencies: Strong customer service skills with a friendly demeanor.
• Qualities and Traits: Ability to work in a fast-paced environment and adapt to changing situations.
• Working Conditions: Flexible schedule, including evenings and weekends may be required.