• Assist customers with inquiries and resolve issues through various communication channels.
• Provide accurate information about products and services to enhance customer satisfaction.
• Document customer interactions and maintain records in the database.
• Collaborate with team members to improve service quality and share best practices.
• Handle customer complaints and escalate issues as necessary to ensure resolution.

Requirements

• Educational Qualifications: Bachelor's degree in any field
• Experience Level: 0 years of experience in customer service
• Skills and Competencies: Proficient in English language, strong problem-solving abilities.
• Skills and Competencies: At least above average interpersonal and communication skills.
• Qualities and Traits: A team player with a positive attitude.
• Responsibilities and Duties: Ability to work in a call center environment and meet performance metrics.

Recruitment Process:

• Initial Interview (Phone screening)
• Final Interview (MS Teams)
• Job Offer (Onsite for signing)