• Provide exceptional customer service support for ride-hailing services.
• Assist customers with inquiries, complaints, and technical issues via phone, chat, and email.
• Resolve customer concerns in a timely and efficient manner, ensuring customer satisfaction.
• Collaborate with team members to enhance service quality and address common issues.
• Maintain accurate records of customer interactions and feedback for quality assurance.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years of customer service experience
• Skills and Competencies: Strong English language proficiency
• Skills and Competencies: Excellent customer service skills
• Qualities and Traits: Strong problem-solving abilities, patience, and empathy
• Digital Skills: Proficiency with customer management systems and basic computer skills