• Provide exceptional customer service via phone, email, and chat.
• Assist customers with inquiries and complaints while ensuring a positive experience.
• Document customer interactions accurately in the system.
• Collaborate with team members to enhance service quality.
• Identify and escalate issues as necessary to ensure timely resolution.

Requirements

• Educational Qualifications: Diploma in a relevant field
• Experience Level: 1-3 years of customer service experience
• Skills and Competencies: Proficiency in English, back-office support, and call center operations
• Qualities and Traits: Strong communication skills, problem-solving abilities, and a customer-oriented mindset
• Responsibilities and Duties: Ensure customer satisfaction and repeat business through effective service