Description

• Provide prompt and courteous responses to customer inquiries via phone, email, or chat.
• Resolve customer complaints and issues efficiently to ensure high customer satisfaction.
• Assist customers in navigating through products and services to maximize their experience.
• Document and track all interactions with customers in the company database.
• Collaborate with team members and other departments to improve overall customer experience.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 1-3 years of customer service experience
• Skills and Competencies: Proficient in English language, strong problem-solving skills, exceptional interpersonal skills
• Responsibilities and Duties: Ability to manage multiple tasks and prioritize effectively
• Qualities and Traits: Positive attitude, patience, and adaptability