Job Description

• Efficient Call Handling
• Properly log calls in the Call Log System.
• Coordination with other Business Units and branches
• Prepares and submits daily, weekly, and monthly reports
• Provides adequate information per unit
• Handles customer complaints and provides possible resolution whenever necessary
• Handle escalated customer complaints and complex issues that require in-depth problem solving.
• Facilitates bookings request and cancellations
• Manage walk-in customers and can duty at Pier site or branches.
• Handles and answers emails and social media

Qualifications:

• Graduate with a bachelor’s degree in any related course.
• Fresh graduates or candidates with CSR/customer service experience are welcome to apply
• Strong customer-handling and problem‑solving skills
• Good English communication skills (both verbal and written)