Description

• Manage customer inquiries and provide timely and accurate responses.
• Resolve customer issues efficiently while ensuring a high level of satisfaction.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service processes and enhance customer experience.
• Assist in the onboarding of new customers and provide product knowledge as needed.

Requirements

• Educational Qualifications: High School diploma or equivalent.
• Experience Level: 3–5 years of customer service experience.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Skills and Competencies: Strong problem-solving abilities and attention to detail.
• Qualities and Traits: Empathetic, patient, and dedicated to customer satisfaction.
• Responsibilities and Duties: Willingness to handle a variety of customer issues and adapt to changing situations.