Description

• Assist customers with travel and healthcare inquiries, providing accurate information and support.
• Manage bookings, cancellations, and changes to travel itineraries.
• Offer solutions to customer issues, ensuring a smooth and satisfactory experience.
• Maintain up-to-date knowledge of travel regulations and healthcare guidelines.
• Document customer interactions and feedback for continuous improvement.

Requirements

• Educational Qualifications: Diploma or equivalent experience in a relevant field.
• Experience Level: 3-5 years of experience in customer service or related industry.
• Skills and Competencies: Strong communication and problem-solving skills.
• Responsibilities and Duties: Ability to work under pressure and handle multiple tasks effectively.
• Qualities and Traits: Empathetic and customer-focused attitude.
• Working Conditions: Flexible working hours may be required, including weekends and holidays.