We are CONCENTRIX – the #1 BPO in the industry – where incredible careers begin and thrive. Whether yours is just beginning or you're making a fresh start, we empower people through continuous opportunities to grow and promote the ability to explore the many career paths the organization has to offer. This ideal led to the Hall of Fame honors being conferred in both Best Company and Best Employer categories by the International ICT Awards. We want you to be part of the #1 BPO team and help you find a fruitful career with us — a job you will enjoy and be proud of.

BENEFITS:

• Very competitive salary

• Meal and transportation pay

• Rice allowance

• Night differential (when applicable)

• Account incentives

• Sick and vacation leaves

• Educational assistance

• Retirement plan

• Annual appraisal and bonuses

• Comprehensive health plan for you and your loved ones

• Clean, safe, and modern working environment

JOB RESPONSIBILITIES:

• Communicate with customers in a courteous, friendly, and professional manner using agreed procedures

• Listen attentively to customer needs; demonstrate empathy while maximizing opportunities to build rapport

• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

• Maintain basic knowledge of client products and/or services

CANDIDATE PROFILE:

• Computer literate

• Must be fluent in English; you’ll be conversing with foreign customers

• Committed to full-time, long-term employment

All successful applicants go through a month-long training on communications, culture, and product-specific courses to equip them before actual work begins.

EDUCATIONAL & PROFESSIONAL ATTAINMENT:

• At least graduated HS (prior to K-12 curriculum) / ALS / SHS (K-12)

• Not tied up with academics; not currently studying nor enrolling for school

• Fresh college graduates are encouraged to apply

• BPO experience handling international voice accounts is a definite plus but not required

Note: For applicants under the K-12 curriculum, you should be graduates of Senior High School. Junior High School graduates will not be accepted. However, applicants under the old (pre-K-12) curriculum who are HS graduates are welcome to apply.