Description

• Provide exceptional customer service support via phone, email, and chat.
• Assist customers with inquiries, issues, and product information in a timely manner.
• Resolve customer complaints and provide solutions based on company policies.
• Document customer interactions and feedback to improve service quality.
• Collaborate with team members to enhance customer satisfaction and operational efficiency.

Requirements

• Educational Qualifications: Senior High School, College Undergraduate, Bachelor’s degree in a relevant field or equivalent experience
• Experience Level: 6 months –2 years in a customer service role
• Skills and Competencies: Proficient in English Language, strong problem-solving abilities, and technical skills
• Qualities and Traits: Excellent organizational and interpersonal skills
• Responsibilities and Duties: Ability to handle challenging customer interactions with professionalism
• Working Conditions: Shift work may be required in a fast-paced environment