Description:

• Handle inbound and/or outbound calls to assist customers with inquiries, concerns, billing issues, and service requests in a professional manner.
• Provide accurate information about products, services, policies, and procedures while ensuring excellent customer experience.
• Resolve customer complaints efficiently by identifying issues, offering appropriate solutions, and following up when necessary.
• Document all customer interactions, transactions, and resolutions accurately in the system.
• Meet or exceed performance metrics including quality, customer satisfaction, call handling time, and attendance compliance.