• Respond to customer inquiries via phone, email, chat, or in-person in a timely and professional manner
• Resolve product or service complaints by clarifying the customer’s concern, determining the cause, selecting and explaining the best solution, and following up to ensure resolution
• Maintain a deep understanding of company products, services, and policies to provide accurate information

Qualifications:

• High School (Old Curriculum) or SHS graduates are welcome
• Open for applicants with no BPO experience
• Preferably with at least 6 months to 1 year of BPO experience
• Excellent English and communication skills
• Patience, empathy, and a positive attitude