PERKS:

• FREE ACCOMMODATION
• FREE COOKED RICE

Responsibilities:

• Provide night shift technical support via online chat and phone to U.S. and European customers, with a focus on xTool’s laser cutting and engraving products.

• Respond to customer inquiries, accurately document issues, and deliver timely, effective solutions.

• Monitor and follow up on customer feedback to ensure complete resolution of service-related concerns.

• Build and maintain positive customer relationships to enhance overall satisfaction and loyalty 

Job Requirements:

• At least 1 year of experience in customer service or support

• Strong verbal and written English communication skills

• Comfortable handling calls, emails, and live chats

• Good problem-solving and active listening skills

• Willing to work night shifts, weekends, or holidays

• Ability to work in a fast-paced, team-oriented environment