• Onsite – BGC, Taguig | Monday to Friday, 9:00 AM – 6:00 PM
• WFH - Saturday, 9:00 AM - 6:00 PM

Perks and Benefits:

• 31 Annual Paid Leaves
• Annual Salary Review
• MacBook Work Laptop
• Monthly Employee Engagement Activities

bossjob is looking for a Chat Support Representative to handle live chat inquiries, troubleshoot concerns, and provide real-time assistance to users. The role involves constant communication through instant messaging on the website and mobile app, ideal for candidates who are responsive, detail-oriented, and confident in written communication.

Key Responsibilities:

• To answer user questions quickly and effectively, resolve issues with empathy and care, document pain points to share with internal teams, nurture customer relationships, and improve brand credibility.
• Assisting customers with inquiries and issues through chat, emails and calls
• Providing timely and accurate information
• Resolving user complaints and technical problems
• Escalating issues when necessary
• Maintaining a polite and professional demeanor
• Exhibiting strong communication skills
• Understanding the company's products or services
• Documenting interactions and following up with customers
• Ensuring a positive customer experience
• Other related tasks as assigned by the direct manager.

What we expect from you:

• At least 1-3 years of experience as a Customer Service Representative/Chat Support Agent in the BPO or similar industry preferred.
• Good verbal and written communication skills.
• Flexibility in working hours and open to work on a shifting schedule.
• Excellent problem solving skills, technologically savvy and proficient in using Customer Support software.
• Solutions-oriented and understands the importance of patience and empathy towards clients.
• Strong organizational skills to manage and document customer interactions.
• Ability to work in a fast-paced environment and handle high call volumes.

What you can expect from us:

• A fast-growing startup company.
• A diverse team across the Philippines, Singapore, China, and expanding globally.
• Opportunity to make an impact in the technology industry focused on talent acquisition.