• Handle inbound and outbound calls effectively, ensuring a high level of customer satisfaction.
• Assist customers with inquiries, providing accurate information and troubleshooting assistance.
• Maintain detailed records of customer interactions and transactions.
• Work collaboratively with team members to meet and exceed service targets.
• Utilize technical skills to navigate various software and systems to manage customer requests.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years (entry-level position)
• Skills and Competencies: Strong customer service and communication skills
• Skills and Competencies: Problem-solving and organizational abilities
• Skills and Competencies: Proficiency in English language
• Qualities and Traits: Excellent interpersonal skills and a positive attitude