Description

• Manage incoming calls and customer inquiries effectively.
• Provide accurate information and resolve customer issues promptly.
• Document customer interactions and feedback for quality assurance.
• Assist in the improvement of processes and procedures for better customer service.
• Maintain a positive and professional attitude when dealing with customers.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 1–3 years of experience in a call center or customer service role.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Detail-oriented and capable of handling stressful situations.
• Responsibilities and Duties: Ability to follow scripts and guidelines while providing customer support.
• Working Conditions: Comfortable working in a fast-paced, team-oriented environment.