• The Documentation Associate ensures that clients’ documentation needs are met accurately and efficiently.
• This role involves providing guidance on VISA, BID, and DFA processes, receiving and verifying documents, and assisting clients through various communication channels including walk-ins, email, and phone calls.

Key Responsibilities:

• Provide clients with application details, necessary forms, and cost breakdowns for processing (VISA/BID/DFA).
• Receive and verify submitted documents for completeness and accuracy.
• Assist walk-in applicants with inquiries and application processes.
• Respond to client, supplier, and colleague emails concerning documentation-related inquiries.
• Coordinate with embassies, VFS, BID, and DFA to schedule client appointments and interviews.
• Inform the Documentation Supervisor and clients of confirmed appointment dates and times.
• Facilitate online applications and payments in coordination with the Documentation Supervisor, including submission of all required documents.
• Prepare and log SBOSS (Sales Billing and Online Support System) entries and credit card transactions within one day of each transaction.
• Assist the Documentation Supervisor in updating visa requirements from embassies, immigration authorities, and the DFA, and ensure updates are maintained in Dropbox.
• Attend departmental and company-wide meetings.
• Perform other related duties as assigned by the immediate supervisor or top management.

Qualifications:

• Education: Bachelor's graduate
• Experience: At least 3 to 4 years of experience in a similar role or environment

Required Skills and Competencies:

• Ability to follow instructions from supervisors
• Problem-solving and decision-making skills
• Strong stress tolerance and emotional resilience
• High level of trustworthiness and accountability
• Assertive, dependable, and a strong team player
• Adaptable to change and able to work in dynamic environments
• Sound judgment and attention to detail
• Passionate about delivering excellent service
• Collaborative mindset with respect for others
• Strong sense of urgency and commitment to deadlines
• Upholds confidentiality and ensures data integrity