Position Title: Office Coordinator

Employment Type: Full-Time | Part time

Work Location: Remote

Position Overview

We are seeking a dependable, organized, and confident Office Coordinator to manage the daily operations of our busy appliance repair business in Sacramento.

This role combines dispatching, scheduling, warranty processing, payment handling, parts ordering, customer service, and general office administration. You will serve as the key communication hub between customers, technicians, vendors, and warranty providers.

Effective communication is critical — you’ll reach customers via phone, email, and text messaging to ensure satisfaction and keep operations running smoothly.

Key Responsibilities

• Schedule and dispatch technicians for service calls throughout the Sacramento area.
• Manage technician calendars and coordinate daily job flow.
• Verify first-year and extended warranty coverage; inform customers of potential charges before scheduling service.
• Request repair authorizations for service costs exceeding approval limits.
• Collect payments, send estimates, and secure approval for out-of-pocket costs.
• Handle refunds and customer dissatisfaction professionally, aiming to maintain satisfaction and retention.
• Order and track parts; coordinate with technicians to ensure timely repairs.
• Process parts returns, coordinating with vendors and tracking refunds or replacements.
• Respond promptly to customer inquiries and complaints via phone, email, and text.
• Provide accurate information on products and services, troubleshooting basic product issues as needed.
• Document and update customer records in scheduling, warranty, and inventory systems.
• Develop and maintain a knowledge base of products and services.
• Assist with general office administration tasks as needed.

Qualifications & Experience

• Previous experience in customer service, sales, dispatching, scheduling, or office coordination is preferred.
• Ability to build rapport and maintain positive relationships with clients and team members.
• Excellent written and verbal communication skills, including texting.
• Ability to prioritize tasks and multitask efficiently in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Maintains professionalism under pressure and handles difficult conversations confidently.
• Comfortable using computers, scheduling software, warranty portals, ordering systems, and texting platforms.
• Reliable, self-motivated, and able to take ownership of responsibilities.
• Problem-solving mindset, able to work independently and keep operations running smoothly.
• Positive and professional demeanor.
• Typing speed of at least 45 words per minute.

Job Details

• Job Type: Full-Time | Part time
• Location: Remote