Why does this role exist?

Get ready to take charge and make magic happen as you step into the role of VA Team Lead (internally: Account Lead), managing a team of virtual assistants (VAs). You'll be responsible for maintaining and growing the company’s clients and overseeing a team of virtual assistants (EAs). You are also responsible to create a flourishing work environment for assistants to excel and grow as an individual. Help EAs excel and retain with their clients for as long as possible.

Interface with Clients & Assistants - assistants are your main priority, and you’ll help regulate the relationship between the client and assistant. 

The Impact you’ll make:

Leadership & Development

• Coach Assistants in delivering high-quality support, from calendar management to executive communication
• Create and implement personalized development plans for each Assistants 
• Track and improve key performance metrics including response times and client satisfaction
• Foster best practices in task management, prioritization, and professional communication

Client Success Management

• Partner with clients to optimize Assistant performance and workflow efficiency
• Conduct regular check-ins to ensure assistant services align with client needs
• Develop and maintain standard operating procedures for key assistant functions
• Manage smooth transitions during team changes or service expansions

Team Excellence

• Build a collaborative environment where assistants share knowledge and best practices
• Ensure assistants effectively use productivity tools and platforms
• Align assistant performance with overall client objectives and company standards
• Support assistants in developing specialized skills based on client industry needs

Skills, Knowledge and Expertise

We're on the lookout for someone who has:

• Excellent English communication skills (written and verbal) - you'll be collaborating with global teams daily
• 3+ months of team leadership experience, preferably in remote management
• Natural coach mindset - able to guide, motivate, and develop others
• Creative problem-solver who thinks outside the box
• Strong proficiency in Google Sheets and ability to learn new tools quickly
• Detail-oriented with exceptional organizational skills
• Resourceful approach to challenges - finding solutions where others see roadblocks
• Expert at managing multiple priorities and deadlines

Your superpowers are...

• "Plow" mentality - pushing through challenges with creativity and resourcefulness
• Leadership mindset - even if you're new to coaching, you have the natural ability to guide others
• Eagerness to learn and grow
• Strong remote work ethic and collaborative spirit
• Ability to work at startup speed
• Sharp attention to detail and quick comprehension
• "Get Stuff Done" attitude - we fix problems, not dwell on them

What We Offer:

1. Starting Terms:

• $3.50/hour, paid weekly via Deel
• Freelance position (9 PM - 6 AM shift)
• 2-week comprehensive training provided

2. Path to Growth:

• Opportunity to convert to full-time employment with benefits: 
• Fixed monthly salary + allowances
• HMO coverage
• Paid Time Off
• 13th month pay
• Government benefits (SSS, PhilHealth, PAG-IBIG)

3. Internal Growth Opportunities at Magic:

• As a startup focused on growth, we encourage internal mobility and skill development.
• Successful Account Leads often have opportunities to explore roles in: 
• Team Management
• Operations
• Client Success
• Training & Development
• Project Management

Application Process:

1. Complete pre-qualifying questions
2. Interview with Recruiting Team
3. Final interview with Operations Team
4. Receive job offer
5. Begin training program

Note: We value potential over experience. If you have a natural talent for leadership and problem-solving, we want to hear from you!