DUTIES & RESPONSIBILITIES

Strategic Leadership

• Lead, mentor, and manage the Project Managers, Project Coordinators, and Head of Project

Engineering Team.

• Drive the strategic direction of the company’s project services to ensure consistent, high-quality delivery aligned with the company's business objectives.

• Collaborate with leadership to shape the vision and goals for the department, ensuring alignment with the broader organizational goals

Project Oversight & Execution

• Ensure all client projects are delivered on time, within scope, and budget.

• Develop and enforce project management best practices, methodologies, and standards across teams.

• Monitor and mitigate risks to ensure project success, fostering a culture of accountability and

continuous improvement.

Quoting & Design Desk Oversight

• Manage the Quoting/Design Desk function to ensure accurate, timely, and efficient project quotes and designs.

• Collaborate with sales and technical teams to provide project scoping, design, and cost

estimates

• Oversee the creation of project proposals that align with client needs and business capabilities

Resource Management & Capacity Planning

• Lead resource allocation and capacity planning across project teams to ensure optimal utilization of resources.

• Monitor workload distribution and adjust staffing plans to meet project demands and timelines.

• Ensure that resource management practices align with project goals, timelines, and client

expectations.

Process Improvement & Scalability

• Identify and implement process improvements to streamline workflows and enhance productivity.

• Foster innovation within the team to drive scalable and repeatable project delivery models.

• Lead initiatives aimed at automation and the use of modern project management tools and

software

Client Relations & Service Delivery

• Serve as a senior point of contact for clients regarding project services.

• Ensure the highest level of client satisfaction by delivering value and maintaining strong client relationships.

• Provide strategic input into customer account strategies to align projects with business outcomes.

Team Development

• Build and develop high-performing teams by recruiting, retaining, and mentoring talent.

• Create career development plans and provide ongoing training to grow internal capabilities.

QUALIFICATIONS:

• Bachelor’s degree in business, project management, engineering, or a related field; an advanced

degree (MBA, MS) is preferred.

• 10+ years of experience in a project management leadership role, ideally within an MSP, IT

services, or technology company.

• Proven success in leading project teams within a Managed Services Provider (MSP) environment

is required.

• Experience with ConnectWise, including ticketing, service management, and/or PSA tools

• Strong experience managing diverse teams, including project managers, engineers, and support

functions.

• Experience in resource management and capacity planning is required.

• Deep knowledge of project management methodologies (e.g., Agile, Waterfall) and tools (e.g.,

Microsoft Project, Asana, Jira, CW PSA).

• Knowledge of CW PSA projects module would be a big plus

• Proven ability to lead small & medium scale projects, ensuring alignment with business goals,

capacity planning of resources is desired.

• Excellent communication, leadership, and interpersonal skills.

• Strong analytical and problem-solving abilities.

• Ability to thrive in a fast-paced, client-centric environment