As a Travel Agency Reservation Officer at EyeLight Travel and Tours, you will be responsible for managing and processing travel bookings for our clients.

Your role will involve handling inquiries, providing travel advice, and ensuring a seamless reservation experience.

• Booking Management: Handle reservations for flights, hotels, and vacation packages, ensuring accuracy and timely processing.
• Customer Service: Provide exceptional customer service by answering client inquiries, offering travel advice, and addressing any issues or concerns.
• Travel Planning: Assist clients in planning their trips, including itinerary creation, destination recommendations, and travel arrangements.
• System Management: Utilize our reservation system to input and update client information, manage bookings, and generate reports.
• Vendor Liaison: Communicate with airlines, hotels, and other travel service providers to confirm reservations and resolve any issues.
• Documentation: Prepare and send travel documents, such as tickets, itineraries, and vouchers, to clients.
• Problem Resolution: Address and resolve booking conflicts or discrepancies, ensuring client satisfaction.
• Proficient in Amadeus GDS: Must have hands-on experience in booking and issuing flight tickets
• Experience in ticketing operations: Knowledge of fare rules, refunds, revalidation, and exchanges
• Tour packaging knowledge: Familiar with planning and curating travel itineraries tailored to client needs
• Visa processing experience: Willing to learn or assist in the visa application process; prior exposure is a plus
• Strong communication skills: Able to professionally engage with clients and partners via phone, email, or in-person
• Organized and detail-oriented: Can manage multiple bookings and deadlines efficiently
• Team player: Willing to collaborate with colleagues in a fast-paced travel environment
• Education: Preferably a graduate of Tourism, Hospitality Management, or any related field