Intelegencia CSR Trainer

Intelegencia

1.6-1.9Kر.س[شهريًا]

في الموقع - تارلاك3-5 سنوات خبرةدبلومدوام كامل

بدلات
بدل الوجبات
تقدير ومكافآت الموظفين
تقدير سنوي
فوائد مفروضة من الحكومة
دفع راتب الشهر الثالث عشر, صندوق Pag-Ibig, إجازات مدفوعة, فيل هيلث, SSS/GSIS
تأمين الصحة والعافية
التأمين الصحي, تأمين الحياة, HMO
المزايا والفوائد
وجبات مجانية
إجازة وأوقات راحة
إجازة عيد الميلاد, إجازة الأمومة والأبوة, إجازة مرضية, إجازة سنوية

أقرأ المزيد

Develop and implement effective training programs tailored to credit card customer service.
Facilitate interactive workshops covering key areas such as billing issues, fraud prevention, credit limits, and payment dispute resolution.
Lead onboarding initiatives and provide ongoing training for both new team members and tenured staff.
Offer individualized coaching to help agents improve performance and build confidence.
Collaborate with Quality Assurance and Compliance teams to align training content with company policies and standards.
Create engaging, easy-to-digest learning materials that enhance knowledge retention and practical application.
Monitor industry trends to refine training strategies and ensure relevance.

At least 3 years of customer service experience, ideally within the credit card industry.
Proven ability to design and facilitate effective training sessions.
Excellent communication and presentation skills across all audience levels.
Certifications in Facilitation or Training Management are an advantage.
Proficiency with Microsoft Office and e-learning tools.
A proactive, well-organized, and adaptable approach.

لين سيجما الستة