COMPANY PROFILE: This is a Canadian Multinational Company and a largest IT/BPO Company. They are one of the world’s largest IT and business consulting firms that sustain profitable growth—delivering a wide range of benefits for your company and clients, and consultants.

Position: German Service Desk Analyst

Company Industry: IT/BPO Company

Work Location: McKinley, Taguig City

Salary: Php 80,000 - Php 90,000 gross

Work Schedule: Shifting

Work Set-up: Onsite

BENEFITS:

• Sick Leave
• Vacation Leave
• Medical Insurance
• Night Shift Differential Pay
• HMO
• Free Visa processing
• Relocation Assistance for 1 month for those applicant located abroad
• Other benefits will be discussed during the job offer

JOB REQUIREMENTS:

• Proficient in German and English Language
• At least a Vocational Diploma, Short Course Certificate Undergraduate, or Bachelor's/College Degree in any field.
• Knowledgeable in Computer application
• Computer and internet savvy - can navigate through Windows/Internet with ease.
• Experience in handling IT or Technical Support is a plus
• BPO experience is an advantage

JOB RESPONSIBILITIES:

• Attend to inquiries of customers regarding hardware or software problems of computer
• Installing and maintaining computer systems and network applications
• Responding to the concerns of the clients via phone call or email
• Resolving technical issues quickly and efficiently
• Managing, prioritizing, and documenting incoming questions and service desk tickets
• Prioritizing and resolving IT concerns and escalating serious issues to relevant department

RECRUITMENT PROCESS (ONLINE PROCESS):

• Resume Screening
• Initial Interview
• Language Interview
• Technical Interview
• Hiring Manager’s Interview
• Job Offer