Supporting hardware and software troubleshooting.

High School Diploma or Equivalent

At least 1 year of experience in a technical support role within a contact center or BPO environment, supporting hardware and software troubleshooting

Working knowledge of operating systems and standard troubleshooting procedures

Comfortable using CRM or ticketing platforms to log and resolve issues

Strong English and Spanish communication skills - both verbal and written - with the ability to explain issues clearly to non-technical users